Privacy Policy

1. Introduction

Lanna Tick ("we", "us", "our") is a watch repair workshop located at 19 Mun Muang Road, Si Phum, Chiang Mai 50200, Thailand. We take your privacy seriously and handle personal data with care.

This policy explains what personal information we collect, how we use it, how long we keep it, and what rights you have in relation to it. If you have questions, contact us at [email protected].

2. Data We Collect

We collect personal data only when you choose to provide it, primarily through the enquiry form on our website. This may include:

• Your name
• Email address
• Phone number (if you provide it)
• Message content, including descriptions of your watch

We also collect limited technical data automatically when you visit our website, including IP address, browser type, and pages visited. This is used for site operation and security purposes.

Legal basis: Personal data submitted via our contact form is processed on the basis of your consent and our legitimate interest in responding to your enquiry. Technical data is processed on the basis of legitimate interest in maintaining a working, secure website.

3. How We Use Your Data

We use the information you provide to:

• Respond to your enquiry about our services
• Arrange and manage watch repair services you request
• Communicate updates about an ongoing service
• Keep internal service records

We do not use your personal data for marketing purposes without explicit consent, and we do not sell or share it with third parties except as described in Section 5.

4. Data Retention

We retain personal data for as long as necessary for the purpose for which it was collected:

• Enquiry data: up to 12 months if no service is arranged; deleted on request
• Service records: up to 5 years for accounting and service history purposes
• Website technical logs: up to 90 days

5. Sharing With Third Parties

We do not sell personal data. We may share data with the following categories of third party only where necessary:

• Website hosting and email service providers (data processors acting on our instructions)
• Analytics providers such as Google Analytics (anonymised data)
• Thai tax and accounting authorities where legally required

Any third-party service we use is required to handle data appropriately and in accordance with applicable law.

6. Cookies

Our website uses cookies for basic functionality and analytics. You can manage your cookie preferences at any time using the controls on our website or in your browser settings. For full details, please see our Cookie Policy.

7. Data Protection and Security

We take reasonable steps to protect personal data from unauthorised access, disclosure, or loss. These steps include:

• HTTPS encryption on our website
• Access to personal data limited to staff who need it
• Secure storage of service records

8. Your Rights

You have the following rights in relation to your personal data:

• Access: request a copy of the data we hold about you
• Rectification: ask us to correct inaccurate data
• Erasure: request deletion of your personal data
• Objection: object to processing based on legitimate interests
• Withdrawal of consent: withdraw consent you have previously given

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

9. Children

Our services are not directed at children under the age of 18. We do not knowingly collect personal data from anyone under 18. If you believe a minor has submitted data through our website, please contact us and we will delete it.

10. External Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and recommend you read their policies independently.

11. Changes to This Policy

We may update this policy from time to time. If we make material changes, we will update the date at the top of this page. Continued use of our website after changes constitutes acceptance of the revised policy.

12. Contact

For any privacy-related questions or to exercise your rights:

Lanna Tick
19 Mun Muang Road, Si Phum, Chiang Mai 50200, Thailand
[email protected]